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Our Surgery

Brooklands Health Centre

Opening hours

Monday 8:00am – 6:30pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:30pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 6:30pm

If you need help outside of these times, please call 111 or in an emergency call 999.

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Register with us. Patients can use the ‘Registration’ button above to register with us.

Contact Us

Location

Brooklands Health Centre
Montague Crescent,
Broughton,
Milton Keynes,
MK10 7LN

Prescriptions Email

Phone

01908 874 444

Social

Read Chief Executive Officer,

 Dr William Dawson’s Letter to Patients at Brooklands Health Centre

 

Car parking

Free car parking is available to the front of the building.

Your NHS Online Account

To access your Online NHS Account, click here.

Can’t make your appointment? 

Please inform us is you are unable to attend your appointment so that the space can be made available to other patients. You can also contact us via your NHS Account (above.)

 

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.

Chaperones

Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Policies

Please ask at Reception if you would like to see a copy of one of our policies.

Register at Brooklands Health Centre

To register you and your family as patients of Brooklands Health Centre, please complete our online form.

Register

Book appointment with GP

This practice now offers a video GP service as part of our NHS services to all our patients.

Book Online

Quick online repeat prescriptions

You can order repeat prescriptions online now. Ordering online is quicker and easier than going to your doctor.

Order prescription

Online consultation with a GP

Contact your doctors online to get advice and treatment within 48 working hours.

Online consultation

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Meet the team

    We have a range of highly skilled and qualified professionals working together with our GPs to deliver high quality support for you, our patients and carers.

    What to expect

    Please click on the button below to find out what to expect at Brooklands Health Centre

    OneMK PCN

    We are part of the OneMK Primary Care Network. To find out more click below.

    Click here

    Recommend us

    Recommending our services at Brooklands Health Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your Feedback

    Friends & Family Test

    How would you rate your experience with us today? To submit any feedback click here.  Friends & Family Test

     

    We are proud to be a ‘Safe Surgery’ for everyone in our community. All are welcome.
    Everyone in the UK has the right to free care from a GP. If you don’t have proof of ID or address, you can still register. Immigration status or nationality don’t matter – reception won’t ask for immigration documents
    and won’t share your information with the Home Office unless serious crime is involved.

    Click here to view this statement in other languages.

    In partnership with Doctors of the World UK, we will ensure that our practice offers a welcoming space for everyone who seeks to use our services.

    Don’t have documents? Don’t worry, view this poster.

    If you wish to register, please speak to a member of staff who can help and support you with the process of registration. Ask reception for an interpreter if you find it difficult to communicate in English.

    Self care advice

    We are committed to empowering our patients with access to self care resources. This helps to keep you well and to find local services at your convenience.

    You can download and use the NHS.app to find more information.

    View medical records

    You can get your GP record by logging into your account using the NHS app or NHS website. You can download and use the NHS.app to view medical records.

    Languages: Polish, Tamil, Urdu

    Please register and take a seat. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przyjeździe na spotkanie, zaloguj się do korzystania z jednego z ekranów lub porozmawiaj z jednym z naszych zespołów recepcyjnych. Po zalogowaniu być może będziesz musiał poczekać, aby zobaczyć się z klinicystą. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    உங்கள் சந்திப்புக்காக நீங்கள் சேவைக்கு வரும்போது, ​​தயவுசெய்து திரைகளில் ஒன்றைப் பயன்படுத்துவதில் உள்நுழைக அல்லது எங்கள் வரவேற்பு குழுவில் ஒன்றைப் பேசுங்கள். நீங்கள் கையெழுத்திட்டவுடன் ஒரு மருத்துவரைப் பார்க்க காத்திருக்க வேண்டியிருக்கும். ஒரு மொழிபெயர்ப்பாளர் உங்களுக்கு உதவ முடியும், ஆனால் இது யாராவது கிடைக்கும் வரை கூடுதல் காத்திருப்பைக் குறிக்கும்.

    جب آپ اپنی تقرری کے لئے خدمت پر پہنچتے ہیں تو ، براہ کرم اسکرینوں میں سے کسی کو استعمال کرنے یا ہماری استقبالیہ ٹیم میں سے کسی سے بات کریں۔ ایک بار جب آپ پر دستخط ہوجائیں تو آپ کو کسی معالج سے ملنے کے لئے انتظار کرنے کی ضرورت پڑسکتی ہے۔ ایک مترجم آپ کی مدد کرنے کے قابل ہوسکتا ہے ، لیکن اس کا مطلب یہ ہوسکتا ہے کہ جب تک کوئی دستیاب نہ ہو۔

    Did you know you can manage repeat prescriptions from Brooklands Health Centre in the NHS App?

    You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

    You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

    It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

    Find out more about the NHS App at: www.nhs.uk/nhsapp

    Order Repeat prescriptions on the NHS App

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