Our Services – Rosedean House Surgery

Practice Services

We offer these services and clinics:

  • Appointments with a doctor, nurse or other health professional
  • New patient checks
  • Sick (fit) notes
  • Test results
  • Vaccinations
  • Referrals
  • Counselling through Outlook Southwest who provide counselling sessions for our patients. More information below.

New Patient Checks

The practice needs all newly registered patients to consult with one of the Partners or a practice nurse within the first three months of registering. Medical Records can take some time to arrive at the practice therefore it is important for the practice to obtain as much medical information as possible about newly registered patients.

Patients who are on regular medication, attending the hospital for ongoing treatment, under the age of 5 years or over the age of 75 years, will need to consult with a doctor when registering with the practice.

Under 5 years

Childhood vaccinations will be administered by the practice nurses to any child under the age of 5.

Under 16 years

We are happy to consult with and treat patients under the age of 16 years without their parent’s permission as long as they have the capacity and understanding to make decisions about their own treatment.

All information will be kept confidential between the patient and their doctor. However where a competent young person or child is refusing treatment for a life threatening condition, the duty of care would require the doctor/nurse to inform those with parental responsibility for the child as they may be able to provide the necessary consent for the treatment.

Over 75 years

The practice believes that it is in the patients’ interest to see their doctor or practice nurse at least once a year so that they can take advantage of our specific medical checks designed just for persons over the age of 75 years.

Other Services

Counselling

The practice has access to trained counsellors from Outlook Southwest who provide counselling sessions for our patients.

The service is entirely confidential and is available to all registered patients. The counsellors are trained to deal with a wide range of emotional and psychological issues.

Patients can self-refer to Outlook Southwest by either calling 01208 871905 or going to www.outlooksw.co.uk.

Smoking Cessation

For smoking support please navigate to www.healthycornwall.org.uk, contact on 01209 615 600 or email: healthy.cornwall@cornwall.gov.uk.

Antenatal Appointments

Please contact your Midwife to make antenatal appointments.

GP referrals

To request a GP referral:

Provide as much information as you can as this will help us to process your request.

Tracking a referral

To track an existing referral:

Sick (fit) notes

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

Your employer can ask you to confirm that you’ve been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.

If you’re sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP. To request a fit note, please use the Accurx service.

However, this will also depend on your employer’s company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of fitness for work – fit note

The fit note was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To request proxy access:

  • collect a proxy access form from reception during opening times

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Changing your contact details

To update details like your name, address, phone numbers or email address:

  • use your NHS account (through the NHS website or NHS App)
  • use your Patient Access account
  • fill out a change your personal details form
  • use the Accurx service

Change of address

If you have moved to a new address, you will need to be in our catchment area to stay registered with our surgery.

Changing your phone number or email address

You will need to show us identification before we can change your phone number or email address.

Changing your name

You will need to show us proof that you have changed your name. This could be a marriage or civil partnership certificate, deed poll or birth certificate.

Accessing your GP health record

The easiest ways to access your GP health record are:

To access your GP health record online, you must be:

  • registered with the surgery
  • aged 16 or over

You can contact the surgery for help if:

  • you need a printed copy of your record or to be sent a digital version
  • you’re unable to see your record
  • information is missing or has disappeared from your record
  • you can only see very recent information in your record and you need to see older information
  • there’s incorrect information in your record
  • you can see information that should not be there (for example, you can see information that’s not yours)
  • you do not want to be able to see your record
  • someone is pressuring you for information in your record

What’s in your GP health record

Your GP health record includes information such as:

  • medicines your GP has prescribed
  • allergies you have
  • vaccinations you have had
  • conditions you have been diagnosed with
  • notes from appointments at the surgery
  • results of tests the surgery has arranged
  • letters that hospitals or specialists have sent to your GP

Your GP health record does not include information kept by other services that has not been sent to the surgery. This includes services like hospitals, dentists and opticians. To access this information, you will need to contact the service directly.

You can find out more information about your GP health record on the NHS website.