When you arrive at the service, please report to Reception straight away. The Patient Navigator (Receptionist) will ask you a series of questions which helps them to understand what you need. You may also be assessed by one of our clinical team at this stage. This means that patients will be seen in order of urgency depending upon their symptoms. Please note that this system, called 'triage' means that someone that comes in after you may be seen before you. Please remember that as this is an urgent care walk-in centre, there may be a requirement for you to wait. You will be seen by the member of our clinical team that is most applicable to helping you and your circumstance, this is not always a GP. Snacks and drinks can be bought from machines in the waiting room, and patient toilets are available. Car parking is available at several 'pay and display' sites nearby, but please do allow yourself enough time when choosing which ticket to purchase.

Our specialist urgent care team is here when you need help, advice and treatment for most common injuries and illnesses that are urgent but not life-threatening.

Check In – You will be asked to provide our patient navigators with information about yourself and your reason for attendance. Once completed, just take a seat and wait for your name to be called.

Assessment – You will be seen by one of our clinicians who will assess the urgency of your illness or injury. If you do not require treatment you may be given self-care advice or redirected to a more appropriate service.

Treatment – If you do require treatment you will be seen by one of our clinicians. The speed at which you will be seen, will depend on your urgent care needs.

Outcome – When you are ready to leave, you may be provided with self-care information and aftercare advice. We encourage all patients to tell us about their experience so please speak to any staff member if you wish to provide feedback.