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Our Surgery

Sheffield Walk-in

Opening hours

Monday 8am – 10pm
Tuesday 8am – 10pm
Wednesday 8am – 10pm
Thursday 8am – 10pm
Friday 8am – 10pm
Saturday 8am – 10pm
Sunday 8am – 10pm

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Translation Services: Please speak to a member of the Reception Team about our translation services.

Contact Us


Sheffield Walk-in Centre
Rockingham House
Broad Lane
S1 3PB



0114 2412700


The Sheffield Walk In Centre is situated in the main centre of Sheffield. The service is open 08:00-22:00 every day including bank holidays and weekends. A friendly walk-in service which is run by Advanced Clinical Practitioners. The service is located near to a number of small ‘pay and display’ car parks.

Illness: For patients who need treatment for common illness conditions that are too urgent to wait for a GP appointment but do not need emergency treatment at an A&E department.

Injuries: We are able to attend to very minor injuries such as small cuts and grazes, including lacerations and burns. We will also refer you for follow up treatment and minor injuries which require glueing or suturing.

Please Remember: Hospital emergency departments are for patients requiring emergency care for serious and life-threatening conditions. Please use the emergency department services carefully so they can best support those who need it most.

See below ‘Services‘ section for more guidance on what we can help you with.


Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced.

Our Wellbeing Service

The site also runs a free and confidential Wellness service providing advice and listening support and signposting to local specialist services.

  • Our Wellbeing Hub is managed by our Wellness Nurse, who has a wealth of knowledge and experience in health care needs other than physical health. Including anxiety and depression, COVID-19 related anxieties, and many different non-physical health-related needs.
  • For the Wellbeing Hub, no appointment is required, but you can also call to book a wellbeing appointment slot, a video or a phone consultation.
  • The Wellbeing service Hub is here to support and empower our community to address life’s challenges and meet their own wellbeing goals.
  • The Wellness Nurse and the Patient Advisor work collaboratively with our patients and clinical staff to ensure that person-centred, compassionate care is provided to all patients.



Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.


Please ask at Reception if you would like to see a copy of one of our policies.

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Online contact:
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?


    At Sheffield Walk-in Centre we provide treatment for minor injuries and minor illness for our local community.

    If we are not able to help you with your particular request, we will signpost you to the correct provision. If you need to, please do ask for this information to be written down so that you know how to proceed.

    Meet the team

    Sheffield Walk-in Centre is run by a team of highly skilled Healthcare Practitioners.

    Clinical Service Manager: Connor Lindsey

    Service Co-ordinator: Julie Bramhall

    The team are available should you feel you need to speak to them directly.


    What to expect

    When you arrive at the service, please report to Reception straight away. The Patient Navigator (Receptionist) will ask you a series of questions which helps them to understand what you need. You may also be assessed by one of our clinical team at this stage. This means that patients will be seen in order of urgency depending upon their symptoms. Please note that this system, called ‘triage’ means that someone that comes in after you may be seen before you.

    Please remember that as this is an urgent care walk-in centre, there may be a requirement for you to wait. You will be seen by the member of our clinical team that is most applicable to helping you and your circumstance, this is not always a GP.

    Snacks and drinks can be bought from machines in the waiting room, and patient toilets are available. Car parking is available at several ‘pay and display’ sites nearby, but please do allow yourself enough time when choosing which ticket to purchase.

    CQC Rating

    Recommend us

    Recommending our services at Sheffield Walk-in Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback

    Friends & Family Test

    How would you rate your experience with us today? To submit any feedback click here.

    Friends & Family Test

    Languages: Chinese, Arabic, Urdu


    جب آپ خدمت پر پہنچیں تو ، براہ کرم ہماری ایک استقبالیہ ٹیم سے بات کریں۔ وہ آپ سے کچھ سوالات پوچھیں گے کہ آپ کی مدد کرنے کے لئے کون سا معالج بہتر ہے۔ آپ کو ان کو دیکھنے کے لئے انتظار کرنے کی ضرورت پڑسکتی ہے۔ ایک مترجم آپ کی مدد کرنے کے قابل ہوسکتا ہے ، لیکن اس کا مطلب یہ ہوسکتا ہے کہ جب تک کوئی دستیاب نہ ہو۔

    عندما تصل إلى الخدمة ، يرجى التحدث إلى أحد فريق الاستقبال لدينا. سوف يطرحون عليك بعض الأسئلة للتعرف على الطبيب الأفضل لمساعدتك. قد تحتاج إلى الانتظار لرؤيتهم. قد يتمكن المترجم من مساعدتك ، ولكن هذا قد يعني انتظارًا إضافيًا حتى يتوفر شخص ما.

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