We are delighted to announce that OneMedicare has achieved a Good rating from the Care Quality Commission (CQC) for the delivery of NHS primary care services at Minehead Medical Centre, West Somerset.
OneMedicare were appointed to run the service in January 2024, shortly after the CQC inspection of the previous partnership found that the practice under that management was inadequate in December 2023.
This recent inspection is the first one with OneMedicare as the contract holder. Following 18 months of incredible dedication and hard work from our team we have been rated ‘good’ in all five key CQC areas. This rating is a huge testament to the amount of work that has gone into improving the services for our patients.
Key Highlights
The CQC highlighted that the service has made significant improvements since OneMedicare were brought in as caretaker provider: “At this assessment, we found the service were working to understand their patient population and were passionate about developing and implementing systems and processes to improve health outcomes.”
They also mentioned that they did not find any elements of care not meeting the expected standard.
The NHS Friends and Family Test also showed people were satisfied with services. For example, someone told the CQC: “I have always found staff at Minehead Medical Centre to be polite, professional and helpful at all times.”
The Patient Participation Group (PPG) told the CQC that they felt the service listened to their feedback.
Background
Minehead Medical Centre had to temporarily close for appointments on Tuesday 23rd January 2024 – under the care of the previous provider. OneMedicare began to deliver the contract as caretakers the very next day, meaning the service could stay open and continue to serve the local community.
After taking over the contract, we stabilised the service and made key improvements including a new leadership structure, more robust processes & procedures and an upgraded telephone system.
Here’s a link to the full report: https://www.cqc.org.uk/location/1-18589277875
OneMedicare and NHS Somerset ICB Team Reflections
Sukeina Kassam, Director of Primary Care at NHS Somerset ICB said: “I’m delighted with the incredible efforts of the team at Minehead Medical Centre. Their hard work and commitment to improving care have led to impressive progress in a very short time, especially after the challenges following the suspension of the previous provider. It is heartwarming to see the atmosphere within the staffing team now, which is very different from when I visited two years ago; there’s a real sense of collaboration and dedication. This rapid and positive change shows the resilience of everyone involved, and I’m excited to see how they continue to enhance the service for our patients in Minehead.”
Katheryn Antonelli, Operations Manager at Minehead Medical Centre said: “It certainly has been a challenge over the past 18 months but being part of OneMedicare, along with a superb team on site has meant that we have been able to rise to those challenges and achieve a GOOD CQC rating. I am very proud of the whole team!”
Rachel Beverley-Stevenson, Chief Executive and Co-Founder of OneMedical Group and OneMedicare said: “We recognise it’s been a challenging period for the team at Minehead, but throughout, they’ve shown real dedication to our patients. What’s been especially inspiring is how they’ve embraced being part of the wider OneMedical Group family, getting involved in internal events, living our values, and bringing a real sense of energy to the group. We’re incredibly proud of everything we’ve achieved together and we’re excited to support our Minehead team in the next chapter of the practices journey.
Looking Forward
Minehead Medical Centre proudly serves around 11,700 patients in Minehead and surrounding areas. OneMedicare is passionate about the continuous improvement and development of the services we run, so we can improve the lives of the people in our communities, empowering people to live well and stay well.
If you would like to make any suggestions about how patient care can be improved at Minehead Medical Centre, please do not hesitate to use the feedback forms available in the building or on our website.
For press enquiries, please contact:
communications@onemedicalgroup.co.uk