NHS Scotland

Great Western Medical Practice


Find Us

Our Surgery

Opening hours

Monday 08:00 – 18:00
Tuesday 08:00 – 18:00
Wednesday 08:00 – 18:00
Thursday 08:00 – 18:00
Friday 08:00 – 18:00
Weekends Closed

Public Holidays (Closed)

  • 1st April 2024
  • 6th May 2024
  • 8th July 2024
  • 23rd September 2024
  • 25th December 2024
  • 26th December 2024
  • 1st January 2025
  • 2nd January 2025


Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Contact Us


Great Western Medical Practice
Seafield Road
AB15 7YT



0345 337 0540


01224 846746

Out of hours


Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.

The practice is made up of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.

There is parking available and the Practice is close to amenities, including pharmacies, shops and local bus routes.


Telephone line options

Our telephone line has 4 options to choose from:

Option 1 – for genuine medical emergencies

There is some confusion around Option 1 – and Option 2 when patients are looking for urgent appointments that day. Option 1 should only be used for life threatening conditions such as:
• Breathing difficulties/shortness of breath
• Heart attack type symptoms
• Stroke
• Heavy Bleeding
• Palliative care
• Severe allergic reaction

If you call option 1 and it is not a genuine emergency you will be asked to re-dial and chose option 2. Please be aware we only have one incoming “option 1” line and you could be holding up a patient who is in an emergency situation.

Option 2 – appointments and enquiries –

Option 3 – if you are unable to attend the doctor and wish to be seen, please call before 11 am. Any calls after 11 am go to the emergency doctor to assess.

Option 4 – results line is available at the moment between 10 – 12 and again between 2 – 4 pm. This is currently under review and may change though patients will be advised.

*** The telephone number that is displayed when we call you has recently changed to 0300 373 0717, you will not be able to call this number back, this will be the same for calls from most of NHS Grampian***

Updated November 22

Repeat prescriptions can be requested by phone (01224 846746), by ticking the required medicine on the tear off part of your prescription and handing into your pharmacy for delivery to practice or by online services – see below (or wherever you have the details for vision on line services). Please do not email in your prescriptions.

Currently, prescriptions cannot be collected directly from the surgery but can be sent straight to a local pharmacy (which you must have nominated) or returned to you or a different pharmacy in your stamped addressed envelope (to be provided by you).

Your prescription should be ready in 4 working days at your pharmacy but it may depend on pharmacy workloads.

Please ensure you order repeat medication at least one week in advance, so you do not run out of medication.

If calling for more than one person, please ensure you leave separate messages.

Car parking

A free car park is available for patients.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.


Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Can’t make your appointment? 

Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.


Please ask at Reception if you would like to see a copy of one of our policies.

Quick online repeat prescriptions

You can order repeat prescriptions online now. Ordering online is quicker and easier than going to your doctor.

Order prescription

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?


    • First Contact Physiotherapy
    • Transport to appointments (THInc)
    • Pharmacy first
    • Diabetes
    • Near Me

    Click on ‘more information’ to find more about these services.

    Meet the team

    Dr Zoe Taylor (f) MBChB MRCGP DFFP, GP Clinical Lead (Monday, Wednesday, Thursday)

    Please click below for further details about our wider Team and the days they are available. 

    Recommend us

    Recommending our services at Great Western Medical Practice to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your Feedback

    Friends & Family Test

    How would you rate your experience with us today? To submit any feedback please click here. Friends & Family Test.



    Sickness Certification.

    You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

    If you do need a doctor’s sickness certificate, please use our form. Please note that we will aim to have sick line ready for collection by 6pm on the 4th working day after submission.

    Great Western Sick Line Request Form
    Please enable JavaScript in your browser to complete this form.
    Is this a new request or an extension?
    Have you recently been discharged from hospital or had a clinical assessment resulting in you not being able to work?

    Training and research

    GP Registrar
    We are a practice where Registrars come to train as General Practitioners and it is sometimes required to record their consultations on videotape. You will be advised in advance of this situation and will be asked at the time of attendance to give written consent. This will not interfere in anyway with your consultation and will be treated with strict confidentiality.

    Medical Student Training
    Teaching young doctors, medical students and student nurses is an important part of the work of the practice. You therefore may find a medical student in attendance with your GP during the consultation but please let the doctor know if you are unhappy about this.

    The practice at times embarks on research felt to be relevant to the health of our patients. Any research that you may be invited to participate in will have been ethically approved and you have the option to decline should you prefer.

    Languages: Polish, Malayam, Arabic

    Please register and take a seat. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przyjeździe na spotkanie, zaloguj się do korzystania z jednego z ekranów lub porozmawiaj z jednym z naszych zespołów recepcyjnych. Po zalogowaniu być może będziesz musiał poczekać, aby zobaczyć się z klinicystą. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    Apabila anda tiba di perkhidmatan untuk temujanji anda, sila log masuk menggunakan salah satu skrin atau bercakap dengan salah satu pasukan penerimaan kami. Sebaik sahaja anda ditandatangani, anda mungkin perlu menunggu untuk melihat doktor. Penterjemah mungkin dapat membantu anda, tetapi ini mungkin bermakna menunggu tambahan sehingga seseorang tersedia.

    عندما تصل إلى الخدمة لموعدك ، يرجى تسجيل الدخول باستخدام إحدى الشاشات أو التحدث إلى أحد فريق الاستقبال لدينا. بمجرد توقيعك ، قد تحتاج إلى الانتظار لرؤية طبيب. قد يتمكن المترجم من مساعدتك ، ولكن هذا قد يعني انتظارًا إضافيًا حتى يتوفر شخص ما.

    GP practices are the bedrock of our healthcare services. Across Grampian we are working together to deliver the services you need.

    Over the last few years GP practices have seen a huge increase in the number of people who need care and support. At the same time is has got harder to recruit new GPs, along with other vital staff.

    Practices have changed and now have larger teams made up of many different professionals - for example you may have had an appointment with a highly qualified Advanced Nurse Practitioner or seen a Physiotherapist to help with back pain. These new 'multi-disciplinary' teams are of great value and have helped with the increase in demand - but the demand keeps growing.

    We know some of you have real concerns about accessing community services. You might be worried help and support will not be easily available when you need it. The NHS, the health & social care partnerships, and GPs themselves are committed to building on the foundations we have; we need your help to really understand how we can move forward to a brighter future. Thank you for taking the time to fill in this short survey.


    If you would like to contact us about this work please email us at: gram.generalpracticevisionprogramme@nhs.scot

    Grampian General Practice Graphic