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Opening Hours
| Monday: | 08:00 - 18:00 |
| Tuesday: | 08:00 - 18:00 |
| Wednesday: | 08:00 - 18:00 |
| Thursday: | 08:00 - 18:00 |
| Friday: | 08:00 - 18:00 |
| Saturday: | Closed |
| Sunday: | Closed |
Monday 08:00 – 18:00
Tuesday 08:00 – 18:00
Wednesday 08:00 – 18:00
Thursday 08:00 – 18:00
Friday 08:00 – 18:00
Weekends Closed
Please note the practice will be closed on the following bank holidays in 2025:
- Easter Monday, 21 April
- Early May Bank Holiday, Monday 5 May
- Monday 14 July
- Monday 22 September
- Christmas Day, Thursday 25 December
- Boxing Day, Friday 26 December
- 1st Jan 2026
- 2nd Jan 2026
Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page. Please note: the main service email address is for medical use only and feedback or complaints submitted there will not be actioned as quickly as needed.
Contact Details
| Phone: | 0345 337 0540 |
| Email: | gram.greatwesternadministrator@nhs.scot |
| Prescriptions Phone Number: | 01224 846746 |
| Out of office: | 111 |
| Address: | Great Western Medical Practice, Seafield Road, Aberdeen, AB15 7YT |
Introduction
Located in the Seafield area in the West of Aberdeen, Great Western Medical Practice delivers healthcare for 10,000 patients from the ground floor of a modern health centre.
The practice is made up of various healthcare professionals to meet extensive patient needs and offers a variety of telephone, face-to-face and video appointments between 8am and 6pm, Monday to Friday.
There is parking available and the Practice is close to amenities, including pharmacies, shops and local bus routes.
Telephone line options
Our telephone line has 4 options to choose from:
Option 1 – for genuine medical emergencies
There is some confusion around Option 1 – and Option 2 when patients are looking for urgent appointments that day. Option 1 should only be used for life threatening conditions such as:
• Breathing difficulties/shortness of breath
• Heart attack type symptoms
• Stroke
• Heavy Bleeding
• Palliative care
• Severe allergic reaction
If you call option 1 and it is not a genuine emergency you will be asked to re-dial and chose option 2. Please be aware we only have one incoming “option 1” line and you could be holding up a patient who is in an emergency situation.
Option 2 – appointments and enquiries –
Option 3 – if you are unable to attend the doctor and wish to be seen, please call before 11 am. Any calls after 11 am go to the emergency doctor to assess.
Option 4 – results line is available between 11am – 12.30pm and again between 1.30pm – 3 pm
*** The telephone number that is displayed when we call you has recently changed to 0300 373 0717, you will not be able to call this number back, this will be the same for calls from most of NHS Grampian***
Updated March 2025
Patient Hub
Please find below our Patient Health Questionnaire, Home Blood Pressure Monitoring instructions and tracker as well as our HRT/Contraception review document
Home Blood Pressure Monitoring
Patient self-referral pathways
Self-referral pathways are forms or processes where individuals can directly access certain health or social services without needing a referral from us.
Podiatry and Foot care
Podiatry Patient Booklet: Learn about our podiatry services and how we can help you maintain healthy feet. Click here to read: Podiatry Patient Booklet
Foot care Advice Booklet: Find useful tips and advice for taking care of your feet. Click here to read: Footcare Advice Booklet
Self-Referral Form: Easily access podiatry services by filling out a self-referral form. Click here to read: Podiatry Self Referral Form
Physiotherapy
www.mskphysiogrampian.scot.nhs.uk Self-help guides. Self-referral form.
Alcohol and Drugs Action
Mental Health Aberdeen
www.mha.uk.net ACIS- Aberdeen Counselling Information Services. Can offer 10 weeks free counselling each lasting 50-60minutes. 18 and over.
Adult Autism
www.nhsgrampian.org Search ‘autism’. AAAT- Adult Autism Assessment Team. Accepts self-referrals.
Prescriptions
Car parking
A free car park is available for patients.
Translation service
If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.
Chaperones
Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.
Can’t make your appointment?
Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.
Patient Information Booklet
Our detailed Patient Information Booklet is now available to download. It contains useful information about Great Western Medical Practice and the services we offer. You can view or download the booklet here: Great Western Patient Information Booklet
Policies
Please ask at Reception if you would like to see a copy of one of our policies.
Private Work Policy Document
Duty of Candour
Chronic Pain Community Appointment Day at Bon Accord Centre
Are you living with chronic pain? Come on down to the Vaccination and Wellbeing Hub at Bon Accord Centre, on the 5th of February, for a special day dedicated to support, information, and community connection! More information here: https://www.facebook.com/share/p/19vdJ99e19/
Great Western Sick Line Request Form
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you do need a doctor’s sickness certificate, please use our form. Please note that we will aim to have sick line ready for collection by 6pm on the 4th working day after submission.