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First Contact Physiotherapy
Transport to appointments (THInc)
THInC is the Transport to Healthcare Information Centre for the NHS Grampian area which provides advice on travelling to health or social care appointments.Members of the public and health or social care professionals can call us for practical and free transport advice on travelling an appointment in the Grampian area.
We are open from 9am until 4.30pm Monday to Friday.We can help with information on bus services, train times, dial-a-bus services, taxi companies with wheelchair-accessible vehicles and community transport.
Contact us: Call us on 01224 665568 or email travel@thinc-hub.org. THInC is funded by relevant partners involved with the Health and Transport Action Plan (HTAP) for the Grampian area.
You can access the plan on the Nestrans website http://www.nestrans.org.uk/home.html
The partners are:
• Aberdeen City Council
• Aberdeenshire Council
• Community Transport Association
• Moray Council
• Nestrans
• NHS Grampian
• Scottish Ambulance Service
Pharmacy first
NHS Pharmacy First Scotland is an NHS service provided by your local community pharmacy. If you have a minor illness, a pharmacy is the first place you should go for advice.You do not usually need an appointment and you can go to any pharmacy.
Your local pharmacist or a trained member of the pharmacy team will give you advice and provide medicine if needed. They may need to refer you to another healthcare professional such as your GP practice, dentist, optometrist or another NHS service if they feel your condition needs further investigation or more specialist care.
You can use NHS Pharmacy First Scotland if you are registered with a GP practice in Scotland or you live in Scotland. Speak to the pharmacy team if you need more details. Pharmacists and their teams are experts in medicines and can help with minor health concerns.
A pharmacist can give you advice and treatment (if you need it) for various minor illnesses and common clinical conditions.
Your pharmacist can advise you about conditions such as:
• Acne
• Allergies
• Athlete’s foot
• Backache
• Blocked or runny nose
• Coldsores
• Constipation
• Cough
• Cystitis (in women)
• Diarrhoea
• Earache
• Eczema
• Headache
• Headlice
• Haemorrhoids (piles)
• Hay fever
• Impetigo
• Indigestion
• Mouth ulcers
• Pain
• Period pain
• Sore throat
• Threadworms
• Thrush
• Urinary tract infections (UTI’s)
• Verrucas
• Warts
Pharmacists, like GPs, can only provide certain medicines and products on the NHS. All of these are proven to be effective in treating your condition.If you want a specific medicine or product, you may need to buy it. The pharmacist will give you advice on this.If the pharmacist thinks it is better for you to see your GP or another healthcare professional, they may refer you directly or tell you to make an appointment.
NHS Pharmacy First Scotland is available from all pharmacies in Scotland that dispense NHS prescriptions. You can choose which pharmacy to use. In most cases, you don’t have to make an appointment.
When you visit the pharmacy, the pharmacist (or one of their team) will ask you for some information, including your name, date of birth and postcode.
The pharmacist will:
• ask you about your symptoms
• give you advice on your condition
• provide medication (if you need it)
• refer you to another healthcare professional (for example, your GP) if they think this is necessary
• set up a Patient Medication Record (PMR) to make a note of any advice and treatment they give you
• You can ask to use the pharmacy’s consultation area or room if you want to speak to the pharmacist in private.
You can go to any pharmacy to buy medicines, collect prescriptions or use the NHS Pharmacy First Scotland service. You don’t need to always use the same one. However, if you always use the same pharmacy, the pharmacist can build a record of your treatment, which may help you to manage your condition more effectively.
This record is not shared with anyone else. https://www.nhsinform.scot/care-support-and-rights/nhs-services/pharmacy/nhs-pharmacy-first-Scotland
Diabetes
For helpful information on diabetes, please find below a link to the Grampian Diabetes web page.
Diabetes in Grampian – Linking Learning & Living with Diabetes (scot.nhs.uk)
Know who to turn to
https://www.know-who-to-turn-to.com/
Near Me
GP Near Me is a new service which means you can have a video consultation at home or wherever you are. Video appointments are not suitable for every type of appointment, so the Practice will advise you when it can be used. There are always a range of factors to think about, so if you have a strong preference please let us know.
The GP Near Me appointment will be at a specific time – just like a normal appointment.
For a video appointment you need:
• A reliable internet connection (broadband, WiFi or mobile data)
• A device for making a video call (computer and webcam, tablet or smartphone)
• The Chrome or Safari internet browser (Chrome can be downloaded for free from: www.google.co.uk/chrome)
You should be in a private, well-lit area: make sure no one can listen into your video call unless you want them to be there to help you.
To check your equipment, or to make a GP Near Me call, click here.
This check can be carried out at any time and consists of up to four steps to make sure you can make a GP Near Me call. You may be asked to allow access to your camera for video calls: please agree to this.
To enter the waiting area you will have to press Start Video Call. This should only be used if you have an actual (real) appointment with the Practice. You will have to enter your name and date of birth and tick the box to continue. Finally click on “Start Call”. You will then be placed in the virtual waiting room until your GP, Nurse or Pharmacist connects your video call. They will appear on the screen when the call is connected. You can speak as if you are in the same room. You will hear music until the call connects.
You will be invited where appropriate to a Near Me appointment. Start Video Call
If you have any difficulties during the video call, click the green “refresh” button to reload the screen. To finish the call, click “end”.
