Book An Appointment – Great Western Medical Practice

To request an appointment please call 0345 337 0540.

Telephone line options

Our telephone line has 4 options to choose from:

Option 1 – for genuine medical emergencies

There is some confusion around Option 1 – and Option 2 when patients are looking for urgent appointments that day. Option 1 should only be used for life threatening conditions such as:
• Breathing difficulties/shortness of breath
• Heart attack type symptoms
• Stroke
• Heavy Bleeding
• Palliative care
• Severe allergic reaction

If you call option 1 and it is not a genuine emergency you will be asked to re-dial and choose option 2. Please be aware we only have one incoming “option 1” line and you could be holding up a patient who is in an emergency situation.

Option 2 – appointments and enquiries for new or ongoing health problems that are non life threatening.

Option 3 – if you are unable to attend the doctor and wish to be seen, please call before 11 am. Any calls after 11 am go to the emergency doctor to assess.

Option 4 – results line is available between 11am – 12.30pm and again between 1.30pm – 3 pm

*** The telephone number that is displayed when we call you has recently changed to 0300 373 0717, you will not be able to call this number back, this will be the same for calls from most of NHS Grampian***

If you need help when we are closed

If you need urgent medical help now that isn’t life threatening, use NHS24 by calling 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.