Find Us

Our Surgery

St Neots

Opening hours

Registered patient access:
Monday – Friday

8.00am – 6.00pm

Walk-in Centre access for Registered and Non-Registered Patients:
Monday – Friday

8.00am-9.00am (Doors open at 8:00am to book appointments)

6.00pm-8.00pm (Doors open at 5:45pm to book appointments)

Saturday & Sunday

9:00am – 4:00pm (Doors open at 9:00am to book appointments)

The Walk In Centre is a limited service and appointments are subject to availability. This service is for Immediate and necessary care, not for ongoing issues.

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Accessing appointments. Patients can use the ‘Registration’ button above to register with us and also make use of the ‘Contact us Online Button’ above to contact us, as an alternative to calling. These services are available all day every day, making it easier for you to access the care you need.

Contact Us

Location

24 Moores Walk
St Neots
Cambridgeshire
PE19 1AG

Email

Prescriptions Email

Phone

01480 219317

Social

St Neots Health Centre is a growing practice located in the town of St Neots offering two services:

  • You can register as a patient
  • Walk-in service which is open to all non-registered & registered patients between 8am-9am & 6pm-8pm Mon-Fri and 9am-4pm Sat & Sun.

A spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community.

Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful.

  • Please note that all Walk-in appointments are to be made on the telephone.
  • The appointment will be a telephone consultation in the first instance.
  • The clinician will decide during the consultation whether they feel there is a need to see you face-to-face.

 

 

Can’t make your appointment? 

Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced.

Chaperones

Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Car Parking

A pay and display car park is available to the side of our building.

Policies

Please ask at Reception if you would like to see a copy of one of our policies.

Register at St Neots Health Centre

To register you and your family as patients of St Neots Health Centre, please complete our online form.

Register

Book appointment with GP

This practice now offers a video GP service as part of our NHS services to all our patients.

Book Online

Quick online repeat prescriptions

You can order repeat prescriptions online now. Ordering online is quicker and easier than going to your doctor.

Order prescription

Online consultation with a GP

Contact your doctors online to get advice and treatment within 48 working hours.

Online consultation

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Services

    At St Neots Health Centre we offer a wide range of services to our patients.

    Meet the team

    St Neots Health Centre is run by a team of highly skilled Healthcare Practitioners.

     

     

    CQC Rating

    stneots cqc 2023

    Recommend us

    Recommending our services at St Neots Health Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback

    Patient participation groups (PPG) are a vital part of engaging with our patients. If you would like more information on how to join our PPG, please click here.

    Friends & Family Test

    How would you rate your experience with us today? To submit any feedback please click here. please click here

    Languages: Polish, Lithuanian, Hungarian

    Please register and take a seat. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przyjeździe na spotkanie, zaloguj się do korzystania z jednego z ekranów lub porozmawiaj z jednym z naszych zespołów recepcyjnych. Po zalogowaniu być może będziesz musiał poczekać, aby zobaczyć się z klinicystą. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    Kai atvykstate į paskyrimo paslaugą, prisijunkite naudodamiesi vienu iš ekranų arba pasikalbėkite su viena iš mūsų priėmimo komandos. Kai būsite pasirašę, gali tekti palaukti, kol pamatysite gydytoją. Vertėjas gali jums padėti, tačiau tai gali reikšti papildomą laukimą, kol kas nors bus pasiektas.

    Amikor megérkezik a szolgáltatáshoz, kérjük jelentkezzen be egy képernyőn keresztül, vagy beszéljen a recepciós csapatunk egyikével. Miután bejelentkezett, előfordulhat, hogy várnia kell a klinikussal való találkozásra. Ha tolmácsra van szüksége, kérjük számoljon azzal, hogy tovább kell majd várakoznia.

    Did you know you can manage repeat prescriptions from St Neots Health Centre in the NHS App?

    You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

    You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

    It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

    Find out more about the NHS App at: www.nhs.uk/nhsapp

    Order Repeat prescriptions on the NHS App

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