St Neots Health Centre is a growing practice located in the town of St Neots offering two services:

• You can register as a patient
• Walk-in service which is open to all non-registered & registered patients between 8am-9am & 6pm-8pm Mon-Fri and 9am-4pm Sat & Sun.

A spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community.

Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful.

Accessing appointments. Patients can use the ‘Registration’ button above to register with us and also make use of the ‘Contact us Online Button’ above to contact us, as an alternative to calling. These services are available all day every day, making it easier for you to access the care you need.

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page. Please note: the main service email address is for medical use only and feedback or complaints submitted there will not be actioned as quickly as needed.

Want to know more about the NHS App? Learn how to get the most out of the NHS App with the NHS’ helpful step-by-step videos. Watch here.

Practice Boundary

An NHS practice boundary refers to the geographic area that a particular NHS (National Health Service) practice, such as a Health Centre, is responsible for serving. Each surgery typically has a defined boundary, and people who live within this area are eligible to register with that practice for primary care services. Please see the St Neots boundary below:

New Telephone System

• Call back option
  When call volume is high, you can choose a call back option.
  After selecting this, you can hang up and keep your queue
  position without waiting on hold. Once you reach position 1,
  the surgery will ring your phone.
• Queue Position
  You will know what number you are in the queue so you can
  decide if you would like to wait or try later
• Average Wait Times
  Once the system is running for a period of time, it can provide
  you with estimated wait times based on previous averages.
• Improved music and messaging
  We have improved the hold music and added useful
  messaging.

Can’t make your appointment? 

Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced.

Chaperones

Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Car Parking

A pay and display car park is available to the side of our building.

Policies

Please ask at Reception if you would like to see a copy of one of our policies.

How your Pharmacy can help you

Think ‘Pharmacy First’ for some common illnesses. Find out more at Pharmacy First.

Stay well together this Winter

Visit the Cambridge and Peterborough Winter Wellbeing page for helpful guidance and resources to help stay healthy this winter, including self care advice, local support and mental health services. Find out more at Cambridge and Peterbrough ICS.

Community Corner