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Prescriptions
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New patient information & registration
Practice Info
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Self Help
NHS health advice & symptom checker
Use the NHS App
Manage repeat prescriptions?
Our Services
Complete list of medical services
Patient Hub
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Opening Hours
Monday: | 08:00 - 18:00 |
Tuesday: | 08:00 - 18:00 |
Wednesday: | 08:00 - 18:00 |
Thursday: | 08:00 - 18:00 |
Friday: | 08:00 - 18:00 |
Saturday: | Closed |
Sunday: | Closed |
Registered patient access:
Monday – Friday
8.00am – 6.00pm
Please note the health centre will be closed on the following bank holidays in 2025:
- Good Friday, 18 April
- Easter Monday, 21 April
- Early May Bank Holiday, Monday 5 May
- Spring Bank Holiday, Monday 26 May
- Summer Bank Holiday, Monday 25 August
- Christmas Day, Thursday 25 December
- Boxing Day, Friday 26 December
Walk-in Centre access for Registered and Non-Registered Patients:
Monday – Friday
8am – 9am (access to surgery from 8am only)
6pm – 8pm (access to surgery from 6pm only)
Saturday & Sunday
9am – 4pm (access to surgery from 9am)
WALK-IN APPOINTMENTS ARE SUBJECT TO AVAILABILITY
The Walk In Centre is a limited service and appointments are subject to availability. This service is for Immediate and necessary care, not for ongoing issues.
Staff training closing dates
Please note that we will be closed for staff training 14:30 to 18:00 (re-opening for clinics) on the following dates: 18th June 2024, 17th July 2024, 19th September 2024, 22nd October 2024, 20th November 2024, 23rd January 2025, 18th February 2025, 19th March 2025.
Please note – all calls are recorded for monitoring and training purposes
Contact Details
Phone: | 01480 219317 |
Email: | cpicb.stneotshc@nhs.net |
Prescriptions Email Address: | cpicb.stneotsrepeat@nhs.net |
Facebook: | https://www.facebook.com/StNeotsHealthCentre |
Address: | 24 Moores Walk, St Neots, Cambridgeshire, PE19 1AG |
St Neots Health Centre is a growing practice located in the town of St Neots offering two services:
- You can register as a patient
- Walk-in service which is open to all non-registered & registered patients between 8am-9am & 6pm-8pm Mon-Fri and 9am-4pm Sat & Sun.
A spacious GP surgery with varied healthcare professionals to meet patient needs, all routinely offering face-to-face, video and telephone appointments, which makes sure we provide extensive care to our community.
Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine so our local community can live longer and healthier lives that are full, active and meaningful.
Accessing appointments. Patients can use the ‘Registration’ button above to register with us and also make use of the ‘Contact us Online Button’ above to contact us, as an alternative to calling. These services are available all day every day, making it easier for you to access the care you need.
Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page. Please note: the main service email address is for medical use only and feedback or complaints submitted there will not be actioned as quickly as needed.
Want to know more about the NHS App? Learn how to get the most out of the NHS App with the NHS’ helpful step-by-step videos. Watch here.
Practice Boundary
An NHS practice boundary refers to the geographic area that a particular NHS (National Health Service) practice, such as a Health Centre, is responsible for serving. Each surgery typically has a defined boundary, and people who live within this area are eligible to register with that practice for primary care services. Please see the St Neots boundary below:
New Telephone System
- Call back option
When call volume is high, you can choose a call back option.
After selecting this, you can hang up and keep your queue
position without waiting on hold. Once you reach position 1,
the surgery will ring your phone. - Queue Position
You will know what number you are in the queue so you can
decide if you would like to wait or try later - Average Wait Times
Once the system is running for a period of time, it can provide
you with estimated wait times based on previous averages. - Improved music and messaging
We have improved the hold music and added useful
messaging.
Can’t make your appointment?
Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.
Translation service
If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced.
Chaperones
Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.
Car Parking
A pay and display car park is available to the side of our building.
Policies
Please ask at Reception if you would like to see a copy of one of our policies.
How your Pharmacy can help you
Think ‘Pharmacy First’ for some common illnesses. Find out more at Pharmacy First.
Stay well together this Winter
Visit the Cambridge and Peterborough Winter Wellbeing page for helpful guidance and resources to help stay healthy this winter, including self care advice, local support and mental health services. Find out more at Cambridge and Peterbrough ICS.
Community Corner
Welcome to our Community Corner. Here, you can find valuable resources to support you. Explore helpful materials such as newsletters, flyers for free courses and informative posters all designed to promote safety, awareness, and wellbeing in our community.
How employers can support professionals experiencing domestic abuse
Domestic abuse and Conflict Screening Tool
Getting it right for Children course
General Public DA and Conflict Screening Tool
Debt and Relationships Poster A4
Domestic Abuse & Sexual Violence Newsletter Managing Arguments Course Flyer