Caretaking

General Practice Caretaking

Stepping into failing GP practices to stabilise, improve, and safeguard NHS primary care.

We offer caretaking services for GP Practices that require immediate, critical support. When a practice is at risk of failing or unable to deliver the expected standards, we are ready to step in at very short notice to stabilise, deliver and then improve the service.

How we do it

Our approach to supporting and restoring GP practices follows a clear, phased model designed to deliver stability, safety, and sustainable improvement. From the moment we arrive, we act decisively to take control of the situation, protect patients, and support staff. We move systematically through the stages of Rapid Mobilisation, Stabilisation, Service Delivery, and Quality Improvement. Each phase is focused on different areas of priority as laid out below

Our Process

Rapid Mobilisation

Focus on:

Support teams deployed on site
Take control of the situation
Establish leadership presence
Prioritise patient safety
Prevent further deterioration

Stabilisation

Focus on:

Critical Areas
Staffing Gaps
Broken Processes
Safeguarding Issues
Restoring Basic Trust
Introducing Structure and Basic Governance

Service Delivery

Focus on:

Structured delivery
Bring consistency
Improved access to services
Ensure compliance with regulatory standards

Quality Improvement

Focus on using our analysis to:

Target root issues
Improve access through new/improved systems

Proven Experience

We successfully turned around an ‘inadequate’ GP practice that had been temporarily closed and handed to us to prevent permanent closure.

Within 16 months, we stabilised services, rebuilt patient confidence, and achieved a CQC ‘Good’ rating, securing its future as a sustainable NHS practice.

You can read more about this below.