General Practice Caretaking Stepping into failing GP practices to stabilise, improve, and safeguard NHS primary care. Explore Our Solutions More About Us

Caretaking

We offer caretaking services for GP Practices that require immediate, critical support. When a practice is at risk of failing or unable to deliver the expected standards, we are ready to step in at very short notice to stabilise, deliver and then improve the service.

How we do it

Our approach to supporting and restoring GP practices follows a clear, phased model designed to deliver stability, safety, and sustainable improvement. From the moment we arrive, we act decisively to take control of the situation, protect patients, and support staff. We move systematically through the stages of Rapid Mobilisation, Stabilisation, Service Delivery, and Quality Improvement. Each phase is focused on different areas of priority as laid out below

Our Process

Rapid Mobilisation

Focus on:

  • Support teams deployed on site
  • Take control of the situation
  • Establish leadership presence
  • Prioritise patient safety
  • Prevent further deterioration

Stabilisation

Focus on:

  • Critical Areas
  • Staffing Gaps
  • Broken Processes
  • Safeguarding Issues
  • Restoring Basic Trust
  • Introducing Structure and Basic Governance

Service Delivery

Focus on:

  • Structured delivery
  • Bring consistency
  • Improved access to services
  • Ensure compliance with regulatory standards

Quality Improvement

Focus on using our analysis to:

  • Target root issues
  • Improve access through new/improved systems

Proven Experience

We successfully turned around an ‘inadequate’ GP practice that had been temporarily closed and handed to us to prevent permanent closure.

Within 16 months, we stabilised services, rebuilt patient confidence, and achieved a CQC ‘Good’ rating, securing its future as a sustainable NHS practice.

You can read more about this below.

Interested to find out more?

If you want to find out more about the work we do in Caretaking, please get in touch using the contact form.