Staying Informed with the NHS: Get an alert when your prescription is ready

You can now get a notification on your phone or smartwatch when your prescription is ready to collect, through the NHS App. You won’t need to call the pharmacy or make a trip before your medicine is ready.

How to set it up:


  1. Download the NHS App, or log in if you already have it.

  2. Switch on notifications for the NHS App in your phone settings. If you have a smartwatch connected to your phone, the alert will appear there too.

  3. Check you have a nominated pharmacy in the NHS App.


You can also open the NHS App at any time to see whether your prescription is ready to collect or has been sent out for delivery.

Please note:


  • Not every pharmacy offers this yet. Ask your pharmacy whether it is set up for NHS App prescription alerts.

  • Some prescriptions can’t be tracked in the app yet. This includes electronic repeat dispensing (batch) prescriptions and post-dated prescriptions, until their start date.


Using the app helps free up our phone lines and your pharmacy’s time for patients who need to speak to someone.