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Urgent Care Quality

Ensuring Quality at Bracknell Urgent Care Centre: Embedding KPI’s and Audits

Location: Bracknell, Berkshire | Population: 56,000 patient appointments annually (approx) | Timeline: 18 months

Challenge

Healthcare organisations must adapt to constant change to maintain safety, quality, and effectiveness in care.

What we did

Implemented a robust framework centred around Key Performance Indicators (KPIs) and a structured audit process across services to assess performance, ensure compliance, and drive continuous improvement.

KPIs are reviewed consistently to identify trends and deviations. This real-time insight allows leadership teams and service managers to make informed decisions quickly, resolving issues before they impact patient care.

Impact / Results

The integration of KPIs and audits has led to tangible improvements including faster identification and resolution of service gaps, more effective resource allocation based on evidence, and improved patient satisfaction and confidence in care delivery.

Primary Care Research Improving Access Innovation

Westgate Surgery’s Role in Groundbreaking Cervical Screening Research

Location: UK | Population: Over 6,000 participants from GP practices and colposcopy clinics | Timeline: Launched in 2021

Challenge

Reaching individuals who are less likely to attend in-person appointments for cervical screening.

What we did

Westgate GP Practice participated in the HPValidate study, contributing to data collection for self-sampling methods in cervical screening.

  • 75% rated their experience as excellent
  • 23% rated it as good
  • Only 1% experienced significant discomfort
  • 85% of participants said they would like the option of self-sampling
  • 23% found it hard to choose between self-sampling and clinician-led screening
  • 48% said they’d prefer a recommendation from a healthcare provider

Impact / Results

The study's findings support the introduction of self-sampling as a reliable alternative to traditional methods, potentially increasing screening uptake.

Urgent Care Collaboration Improving Access

Bracknell UCC: Enhancing patient outcomes and reducing pressure on A&E

Location: Bracknell | Population: 56,000 patient appointments annually (approx) | Timeline: N/A

Challenge

  • Pressure on A&E departments, leading to long waiting times for urgent patients.
  • Need for more integration with local healthcare services for seamless patient journeys.
  • Ensuring that BUCC met national standards required for UTC status, including extended hours and on-site diagnostics.

What we did

We monitored performance, transitioned to UTC status, built local partnerships, invested in workforce and digital systems, and embedded quality and safety protocols.

Impact / Results

  • Reduction in unnecessary A&E visits, freeing up capacity for more critical cases.
  • Improved patient satisfaction with reduced waiting times.
  • Achieved significant milestones towards UTC status, including extended hours and on-site diagnostics.
  • Enhanced integration with local services, improving patient care coordination.

Community Urgent Care Improving Access Social Value

Wellness Hub at Corby Urgent Care Centre

Location: Corby | Population: | Timeline: Since 2019

Challenge

Corby residents face poorer health than the national average, with higher rates of physical, mental, and social challenges, leaving many patients with unmet needs beyond urgent care.

What we did

Using a population health approach, we created a daily Wellness Hub staffed by trained advisors to support mental health, lifestyle, and social needs.

Impact / Results

Over 100 consultations per month, positive patient feedback citing empowerment, personalised care, improved mood scores, reduction in inappropriate CUCC attendances, and better continuity with specialist mental health services.

Innovation Urgent Care Collaboration

Transforming Emergency Care through Co-Located Primary Care at LTHT

Location: Leeds, UK | Population: Patients attending Leeds Teaching Hospitals Trust’s Emergency Departments | Timeline: Pilot service mobilised within one week in October 2016.

Challenge

In October 2016, NHS North Leeds CCG faced critical system pressure within Leeds Teaching Hospitals Trust’s Emergency Departments, which were under intense strain and on 'black alert'.

What we did

OneMedicare mobilised a pilot service to embed a GP and Patient Advisor within the EDs for 12 hours a day, 365 days a year. We also focused on patient education and directing individuals to the most appropriate care provider.

Impact / Results

Over 21,000 patients per year are now safely redirected from ED to primary care services, resulting in improved patient journeys and a more sustainable system. Re-attendance rates dropped to under 3%, outperforming the national average of 5%. The Co-Located Primary Care services were rated ‘Good’ by the CQC.

Community Urgent Care Collaboration

Homelessness support at Sheffield Walk In Centre

Location: Sheffield | Population: | Timeline: As of autumn 2020

Challenge

Approximately 2688 people were sleeping rough in England, with the number of homeless people estimated to have risen by 26% since 2011.

What we did

Strengthened knowledge of local organizations, improved pathways for service users, established a clothes bank, and organized a direct referral system with partner organizations.

  • 2688 people sleeping rough in England
  • 26% increase in homelessness since 2011

Impact / Results

Better informed about services, received positive feedback from partners and individuals, and provided essential items and referrals to many in need.

Community Urgent Care Collaboration

Corby Urgent Care Centre: homelessness support through the Wellness Hub

Location: Corby | Population: Homeless individuals | Timeline: From April 2020 onwards

Challenge

Supporting homeless individuals into accommodation during the COVID19 pandemic.

What we did

Developed relationships with partner organisations to establish a wider signposting network and assist in the pandemic response drive to help the homeless community into accommodation.

  • 19 individuals supported in 2020
  • 11 individuals supported in 2021

Impact / Results

Increased number of patients receiving help overall, with positive feedback from individuals who have been supported.

Improving Access

King’s Fund OneMedical Property – Data Case Study

Location: Derbyshire | Population: | Timeline:

Challenge

Assessing current and future healthcare needs of the local population and optimizing space utilization in healthcare premises.

What we did

Conducted a Space Utilisation assessment, reviewed primary care data, and created a report with recommendations for optimizing current premises and identifying future space requirements.

  • National and PCN prevalence data analysis
  • Usage and impact review by specialism
  • Social prescribing modelling and local asset mapping

Impact / Results

Enabled healthcare premises to improve patient experience and staff wellbeing through better space utilization.

Collaboration

OneMedical Collaborate and Chester Central PCN

Location: Chester Central | Population: 37,700 patients | Timeline: 2019

Challenge

What we did

We provided Business Intelligence support services to Chester Central Primary Care Network, analyzing data over a twelve month period to meet contractual requirements and shape priorities. We extracted anonymised data from the clinical system, analyzed it, and presented it in an understandable format to assist in identifying areas for development and investment.

  • DNA rate decreased by 0.5%
  • ~150 contacts saved across the PCN

Impact / Results

The dashboard data aided the PCN's decision-making process, leading to a 0.5% reduction in the DNA rate from Q3 to Q4 2019/20, saving approximately 150 contacts across the PCN. Demand has shifted to alternative roles, improving patient access and care.

Innovation

Population Health Management

Location: | Population: | Timeline:

Challenge

NHS and Social Care is challenged; Funding and affordability; Outcomes are questionable and Health inequalities are not reducing; Demand and expectations are increasing; The Systems don’t link up as we would like them to; We don’t use the data we have to the best effect; We are unclear as to where accountability sits.

What we did

Implemented Population Health Management (PHM) to define, measure and improve population outcomes through a whole system approach, integrating care across different settings and focusing on prevention and self-care.

  • 1948 NHS launched – focus on provision.
  • NHS & Community Care Act 1990 – purchaser provider split, GP fund-holding
  • 1997-2010 reforms under New Labour… PCGs, PCTs and purchasing moves to commissioning
  • Payment by results, “market” conditions, choice at patient level, competition, Practice Based Commissioning (PBC).
  • Health & Social Care Act 2012 – NHSE/ area teams/evolution of clinical commissioning
  • CCGs evolved from PBC. More localised commissioning. 2014 FYFV
  • CSUs (Commissioning Support Units).
  • CCGs encouraged to work with Local Authorities to join up Health and Care
  • ICSs/ICPs emerge to as commissioners and providers and encourage CCGs to work together more strategically
  • PCNs emerge to support more localised and joined up commissioning and provision

Impact / Results

A shift towards integrated care, with providers working together to design and deliver care tailored to the needs of specific population segments, ultimately aiming for improved health outcomes at lower costs.

Innovation

Improving lives – Digital Brochure 2021

Location: UK | Population: Communities across the UK | Timeline: Founded in 2004

Challenge

Ending health inequalities and improving health and wellbeing for everyone.

What we did

Delivered NHS primary care, urgent care, community services, consultancy, technology solutions, and healthcare estate management.

  • Over 100,000m2 of healthcare property managed

Impact / Results

Improved health outcomes for patients and communities through innovative care models and evidence-based services.

Improving Access

Mental Health Services – Improving Patient Access to Specialist Care Services

Location: Leeds, UK | Population: UK population aged 16-64 | Timeline:

Challenge

Increased waiting times for patients accessing specialist care due to growing demand for mental health services.

What we did

Developed a range of services to improve patient access and choices for mental health services, enabling patients to understand, improve, and self-manage their mental health.

  • 1 in 69 of the UK population aged between 16-64 have a mental health problem.
  • Over 80,000 women affected by common mental health disorders in Leeds.
  • 16,000 young women aged 16–24 years suffering from common mental health problems at any one time.

Impact / Results

Significantly improved accessibility and overall care provided for patients, tackling the stigma of accessing mainstream mental health services.

Quality

Dermatology

Location: Leeds and surrounding areas | Population: | Timeline:

Challenge

What we did

We offer Specialist Community Dermatology services for patients of Leeds and surrounding areas with skin conditions that require an onward referral by their GP for advice and treatment.

  • 92.7% said very likely or likely to recommend this service
  • 96.8% said very likely or likely to recommend this clinician

Impact / Results

Our patient satisfaction survey levels are very high: 92.7% said very likely or likely to recommend the service, and 96.8% said very likely or likely to recommend the clinician.

Quality

Healthcare estates expertise

Location: | Population: | Timeline:

Challenge

What we did

Provided specialist healthcare property services including space utilisation assessments, optimisation of space, wellness promoting estates design, technology enabled facilities management, compliance advice, and 3D fly throughs.

  • Over 15 years of experience in healthcare estate

Impact / Results

Collaboration

OneMedical Group x Leeds Student Medical Practice & The Light Surgery

Location: Leeds City Centre | Population: | Timeline:

Challenge

What we did

OneMedical Group facilitated the LSMP & The Light Surgery’s first staff engagement event, secured a conference venue, managed catering, and organized workshops and breakout activities.

  • Engaged Partners, Practice Managers, and front line service delivery staff.
  • Facilitated workshops and breakout activities.

Impact / Results

Delegate feedback was obtained through a post-event online survey, and a summary report was provided to measure the success of the event.

Collaboration

OneMedical Group x One Ellesmere Port PCN

Location: Ellesmere Port | Population: | Timeline:

Challenge

What we did

OneMedical Group delivered a series of interactive workshops including the local authority, community nursing team and HealthWatch. They managed the election process of the PCN Council and Steering Group, chaired meetings, and shared best practices from across the country.

  • 10 GP practices involved

Impact / Results

The collaborative efforts allowed for the development of a shared vision for health care across Ellesmere Port and facilitated personal development for leaders within the network.

Collaboration

Primary Care Network Support

Location: | Population: | Timeline:

Challenge

What we did

Worked with Primary Care Networks to help them form, shape, and develop their network.

  • Organisational development assistance
  • Project management
  • Stakeholder mapping workshops
  • Communication and engagement strategies
  • Staff and public engagement workshops
  • Workforce strategy development.

Impact / Results

Collaboration

Building Better Healthcare

Location: Scartho Village | Population: | Timeline:

Challenge

  • Dealt with multiple stakeholders who were occupying a shared space
  • Restrictive covenants on the land in a conservation area
  • Changing stakeholders mid-build
  • Complicated land assembly in the heart of the village
  • Building location changed within the site perimeters

What we did

We facilitated a land swap in return for a new purpose built Community Centre comprising a large multi-purpose hall, meeting rooms and associated accommodation on the GP surgery site and a large, flexible, Primary Care Centre on the site of the Community Centre.

  • £4.5 million investment

Impact / Results

The new £4.5million centre was designed with the patient flow at the forefront, maximising efficiency and minimising circulation routes, while allowing for future expansion and embracing sustainable development principles.

Social Value

Our journey so far

Location: UK | Population: | Timeline: 2020 - 2021

Challenge

Meeting the challenges that face healthcare and local communities over the next 15 years, especially during COVID-19.

What we did

Created the OMG Foundation to support local communities, develop business innovation, and provide leadership and advocacy.

  • 15 years of working with the NHS
  • Foundation launching in early 2021

Impact / Results

The Steering Group is working to promote the Foundation and support local charities and causes.