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Our Surgery

Corby Urgent Care Centre

Opening hours

Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 8am – 8pm
Sunday 8am – 8pm

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

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Contact Us

Location

Corby Urgent Care Centre
Cottingham Road
Corby
Northamptonshire
NN17 2UR

Email

Phone

01536 202121

Social

The Corby Urgent Care Centre is a 5 minute walk from Corby Town centre, situated next to Corby boating lake. Our building is part of a mini complex which comprises of a separate GP practice, emergency dentist, community hospital and a diagnostic centre.

The service is open 08:00-20:00 every day including bank holidays and weekends. The centre is run by GPs and Advance nurse practitioners. The site also runs a free and confidential Wellness service providing advice and listening support and signposting to local specialist services by appointment.

Illness: For patients who need treatment for common illness conditions that are too urgent to wait for a GP appointment but do not need emergency treatment at an A&E department.

Injuries: We are able to attend to minor wounds including lacerations and burns. There are X-Ray facilities on site and we can plaster cast or fit a splint to support your injury.  We will also refer you for follow up treatment if necessary.

Translation Service: If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced.

Remember: Hospital emergency departments are for patients requiring emergency care for serious and life-threatening conditions. Please use the emergency department services carefully so it can best support those who need it most.

Our Wellness Hub: This is managed by our Patient Advisors who have a wealth of knowledge and experience in health care needs other than physical health. This includes anxiety and depression, sexual health, COVID-19 related anxieties, menopause related concerns and many other non-physical health related needs.  You can attend the Wellness Hub as part of the walk in service, however if you would prefer to book an appointment, you can call to book either a video consultation, phone consultation or we can book an appointment slot for you to attend.

Chaperones: Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Car parking: Although free car parking is available, it is shared with other services and is often very busy. Please therefore leave enough time to secure a parking space, which might require you to walk a short distance to our front entrance.

Policies: Please ask at Reception if you would like to see a copy of one of our policies.

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Services

    At Corby Urgent Care Centre we provide treatment for minor injuries and minor illness for our local community.

    Meet the team

    Corby Urgent Care Centre is run by a team of highly skilled Healthcare Practitioners.

    Clinical Service Manager

    Lysanda Madzinga

    Operations Manager

    Candice Adey-Williams

    What to expect

    To have a virtual tour of Corby Urgent Care Centre please click below:

    Virtual Tour

    CQC Rating

    Recommend us

    Recommending our services at Corby Urgent Care Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback

    Languages: Polish, Chinese, Bengali

    Please register and take a seat. You may be required to wait. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przybyciu na usługę porozmawiaj z jednym z naszych zespołów recepcyjnych. Zadają ci kilka pytań, aby dowiedzieć się, który klinicysta najlepiej ci pomóc. Być może będziesz musiał poczekać, aby je zobaczyć. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny

    当您到达服务时,请与我们的一个接待团队交谈。他们会问您一些问题,以解决哪个临床医生最好为您提供帮助。您可能需要等待看到它们。翻译人员可能能够为您提供帮助,但这可能意味着要等到有人可用。

    আপনি যখন পরিষেবাতে পৌঁছান, দয়া করে আমাদের একটি অভ্যর্থনা দলের সাথে কথা বলুন। কোন ক্লিনিশিয়ান আপনাকে সহায়তা করার জন্য সবচেয়ে ভাল তা কাজ করার জন্য তারা আপনাকে কিছু প্রশ্ন জিজ্ঞাসা করবে। এগুলি দেখার জন্য আপনার অপেক্ষা করতে হবে। একজন অনুবাদক আপনাকে সহায়তা করতে সক্ষম হতে পারে তবে এর অর্থ কেউ উপলব্ধ না হওয়া পর্যন্ত অতিরিক্ত অপেক্ষা করতে পারে।

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