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Our Surgery

Derby Urgent

Opening hours

Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 8am – 8pm
Sunday 8am – 8pm

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Contact Us


Derby Urgent Treatment Centre
Entrance C
Osmaston Road


01332 452199


At Derby Urgent Treatment Centre we provide treatment for minor injuries and minor illness for our local community. We are located in Derby city centre. We run our service 8am-8pm, 7 days a week, 365 days a year. Our parking is limited, however, there is street parking opposite the building.

Illness: For patients who need treatment for common illness conditions that are too urgent to wait for a GP appointment but does not need emergency treatment at an A&E department. (for further details please see the designated ‘services’ section)

Injuries: We are able to attend to minor wounds including lacerations and burns. We will also refer you for follow up treatment if necessary. (For further details please see the designated ‘services’ section)

At our site, we also run a free and confidential Wellbeing service, dedicated to improving the wellbeing of our community, through support, signposting, self-help advice, empowerment and a listening service, which are all carried out in a safe space.

  • The Wellbeing service works collaboratively with our patients and clinical staff to ensure person-centred, compassionate care is provided.
  • We can support with low-level mental health concerns, food bank information, bereavement services, loneliness, stress at work, homelessness, as well as many more social concerns.
  • You can book at appointment using our contact telephone number, with our reception team or alternatively be referred to the Wellbeing service through our clinical staff.


At Derby Urgent Treatment Centre we provide treatment for minor injuries and minor illness for our local community.

Meet the team

Derby Urgent Treatment Centre is run by a team of highly skilled Healthcare Practitioners.

Clinical Services ManagerRachel Ball

Operations & Quality ManagerLivia Rodger

Service ManagerTessa O’Malley

What to expect

Please click on the button below to find out what to expect at Derby Urgent Treatment Centre

CQC Rating

Recommend us

Recommending our services at Derby Urgent Treatment Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

How you can help us to improve

We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below.

 Your Feedback


Help Us Help You – Use 111 online

How to contact NHS 111

If you think you need medical help right now, contact NHS 111 online or by phone to get assessed and directed to the help you need.

NHS 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).

To get help from NHS 111 you can:

If you are a BSL user and want to use the phone service, you can use the NHS 111 British Sign Language (BSL) interpreter service by visiting or

You can also call 18001 111 using text relay or a textphone. If you need help in other languages call 111 and ask for an interpreter.

111 online is for people aged 5 and over. If you need help for a child under 5 you should call 111.

NHS 111 is open 24 hours a day, 7 days a week.

When you contact NHS 111 you will be asked a series of question about your symptoms.

You can answer the questions yourself or on behalf of someone else.

You do not need say who you are, but if you are referred to another service you will need to give some personal details.

You will also be asked for your location to find local services to help you.

Depending on what you need, you might be advised to:

  • call 999 or go to A&E in an emergency
  • go to an urgent treatment centre
  • see an evening and weekend GP (out-of-hours GP)
  • get a callback from a nurse
  • contact an emergency dentist or find a dentist
  • contact your own GP surgery
  • see a pharmacist for a minor illness or to get medicine
  • look after yourself safely at home

Contacting NHS 111 first makes it easier for you to get the right advice or treatment.

If you or someone you know is experiencing a life-threatening medical emergency, you should still call 999 or go to A&E immediately.

If you are a BSL user you can also get help using the NHS 111 British Sign Language (BSL) interpreter service by visiting

Using the website or an app you make a video call to a BSL interpreter. The interpreter will phone an NHS 111 adviser and relay your conversation with them.

To use the service or to find out more including how to download the app visit

Call 999 for life threatening emergencies

For life threatening medical emergencies you should still call 999 or go to A&E.

Text relay users can call 18000 to contact 999.

BSL users can make a free BSL video call to 999 using the 999 BSL Emergency Video Relay Service website or app.

To use the service or to find out more visit

If you are deaf, have hearing loss, are a BSL user or have a speech impairment you can text 999 by registering your phone in advance. Find out more at

More information

For more information about NHS 111 go to

Help Us Help You – Use 111 online

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