Patients NHS Scotland
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Derby Urgent Treatment Centre

Derby

Find Us

Our Surgery

Derby Urgent

Opening hours

Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 8am – 8pm
Sunday 8am – 8pm

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Contact Us

Location

Derby Urgent Treatment Centre
Entrance C
Osmaston Road
Derby
DE1 2GD

Phone

01332 452199

Social

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At Derby Urgent Treatment Centre we provide treatment for minor injuries and minor illness for our local community. We are located in Derby city centre. We run our service 8am-8pm, 7 days a week, 365 days a year. Our parking is limited, however, there is street parking opposite the building.

Illness: For patients who need treatment for common illness conditions that are too urgent to wait for a GP appointment but does not need emergency treatment at an A&E department. (for further details please see the designated ‘services’ section)

Injuries: We are able to attend to minor wounds including lacerations and burns. We will also refer you for follow up treatment if necessary. (For further details please see the designated ‘services’ section)

Translation service: If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.

Chaperones: Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Wellbeing Service: At our site, we also run a free and confidential Wellbeing service, dedicated to improving the wellbeing of our community, through support, signposting, self-help advice, empowerment and a listening service, which are all carried out in a safe space.

  • The Wellbeing service works collaboratively with our patients and clinical staff to ensure person-centred, compassionate care is provided.
  • We can support with low-level mental health concerns, food bank information, bereavement services, loneliness, stress at work, homelessness, as well as many more social concerns.
  • You can book at appointment using our contact telephone number, with our reception team or alternatively be referred to the Wellbeing service through our clinical staff.

 

Policies: Please ask at Reception if you would like to see a copy of one of our policies.

Online services

NHS

Contact Us

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Helpful information

    Services

    At Derby Urgent Treatment Centre we provide treatment for minor injuries and minor illness for our local community.

    Meet the team

    Derby Urgent Treatment Centre is run by a team of highly skilled Healthcare Practitioners.

    Clinical Services ManagerRachel Ball

    Operations & Quality ManagerLivia Rodger

    Service CoordinatorAlana Coxon

    What to expect

    Please click on the button below to find out what to expect at Derby Urgent Treatment Centre

    CQC Rating

    Recommend us

    Recommending our services at Derby Urgent Treatment Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below.

     Your Feedback

    Languages: Punjabi, Urdu, Polish

    Please register and take a seat. You may be required to wait. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    ਜਦੋਂ ਤੁਸੀਂ ਸੇਵਾ ਤੇ ਪਹੁੰਚਦੇ ਹੋ, ਤਾਂ ਕਿਰਪਾ ਕਰਕੇ ਸਾਡੀ ਕਿਸੇ ਰਿਸੈਪਸ਼ਨ ਟੀਮ ਨਾਲ ਗੱਲ ਕਰੋ. ਉਹ ਤੁਹਾਨੂੰ ਕੰਮ ਕਰਨ ਲਈ ਕੁਝ ਪ੍ਰਸ਼ਨ ਪੁੱਛਣਗੇ ਕਿ ਕਿਹੜੀ ਜ਼ਿੰਮੇਵਾਰੀ ਤੁਹਾਡੀ ਮਦਦ ਕਰਨ ਲਈ ਸਭ ਤੋਂ ਵਧੀਆ ਹੈ. ਤੁਹਾਨੂੰ ਉਨ੍ਹਾਂ ਨੂੰ ਦੇਖਣ ਲਈ ਇੰਤਜ਼ਾਰ ਕਰਨ ਦੀ ਜ਼ਰੂਰਤ ਹੋ ਸਕਦੀ ਹੈ. ਇੱਕ ਅਨੁਵਾਦਕ ਤੁਹਾਡੀ ਮਦਦ ਕਰਨ ਦੇ ਯੋਗ ਹੋ ਸਕਦਾ ਹੈ, ਪਰ ਇਸਦਾ ਅਰਥ ਇਹ ਹੋ ਸਕਦਾ ਹੈ ਕਿ ਜਦੋਂ ਤੱਕ ਕੋਈ ਉਪਲਬਧ ਨਹੀਂ ਹੁੰਦਾ.

    جب آپ خدمت پر پہنچیں تو ، براہ کرم ہماری ایک استقبالیہ ٹیم سے بات کریں۔ وہ آپ سے کچھ سوالات پوچھیں گے کہ آپ کی مدد کرنے کے لئے کون سا معالج بہتر ہے۔ آپ کو ان کو دیکھنے کے لئے انتظار کرنے کی ضرورت پڑسکتی ہے۔ ایک مترجم آپ کی مدد کرنے کے قابل ہوسکتا ہے ، لیکن اس کا مطلب یہ ہوسکتا ہے کہ جب تک کوئی دستیاب نہ ہو۔

    Po przybyciu na usługę porozmawiaj z jednym z naszych zespołów recepcyjnych. Zadają ci kilka pytań, aby dowiedzieć się, który klinicysta najlepiej ci pomóc. Być może będziesz musiał poczekać, aby je zobaczyć. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    Get to the help you need

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    Help Us Help You – Use 111 online

    How to contact NHS 111

    If you think you need medical help right now, contact NHS 111 online or by phone to get assessed and directed to the help you need.

    NHS 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).

    To get help from NHS 111 you can:

    If you are a BSL user and want to use the phone service, you can use the NHS 111 British Sign Language (BSL) interpreter service by visiting 111.nhs.uk or nhs.uk/111

    You can also call 18001 111 using text relay or a textphone. If you need help in other languages call 111 and ask for an interpreter.

    111 online is for people aged 5 and over. If you need help for a child under 5 you should call 111.

    NHS 111 is open 24 hours a day, 7 days a week.

    When you contact NHS 111 you will be asked a series of question about your symptoms.

    You can answer the questions yourself or on behalf of someone else.

    You do not need say who you are, but if you are referred to another service you will need to give some personal details.

    You will also be asked for your location to find local services to help you.

    Depending on what you need, you might be advised to:

    • call 999 or go to A&E in an emergency
    • go to an urgent treatment centre
    • see an evening and weekend GP (out-of-hours GP)
    • get a callback from a nurse
    • contact an emergency dentist or find a dentist
    • contact your own GP surgery
    • see a pharmacist for a minor illness or to get medicine
    • look after yourself safely at home

    Contacting NHS 111 first makes it easier for you to get the right advice or treatment.

    If you or someone you know is experiencing a life-threatening medical emergency, you should still call 999 or go to A&E immediately.

    If you are a BSL user you can also get help using the NHS 111 British Sign Language (BSL) interpreter service by visiting nhs.uk/111

    Using the website or an app you make a video call to a BSL interpreter. The interpreter will phone an NHS 111 adviser and relay your conversation with them.

    To use the service or to find out more including how to download the app visit nhs.uk/111

    Call 999 for life threatening emergencies

    For life threatening medical emergencies you should still call 999 or go to A&E.

    Text relay users can call 18000 to contact 999.

    BSL users can make a free BSL video call to 999 using the 999 BSL Emergency Video Relay Service website or app.

    To use the service or to find out more visit 999BSL.co.uk

    If you are deaf, have hearing loss, are a BSL user or have a speech impairment you can text 999 by registering your phone in advance. Find out more at www.emergencysms.co.uk

    More information

    For more information about NHS 111 go to nhs.uk/111

    Help Us Help You – Use 111 online

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