Find Us

Our Surgery

Opening hours

Monday 8:15am – 6:00pm

Tuesday 8:15am – 8:00pm

Wednesday 8:15am – 6:00pm

Thursday 8:15am – 6:00pm

Friday 8:15am – 6:00pm

If you need help outside of these times, please call 111 or in an emergency call 999.

When the surgery is closed, if you require non-emergency medical help, please called NHS 111.

There is a minor injuries unit at Minehead Hospital that is available for urgent problems between 8:00am to 8:30pm.

 

Contact Us

Location

Minehead Medical Centre

2 Irnham Rd

Minehead

Somerset

TA24 5DL

Email

Prescriptions Email

Phone

01643 703441 - Option 1

Prescriptions

01643 703441 - Option 2

Social

Car parking

Free car parking is available to the front of the building.

Your NHS Online Account

To access your Online NHS Account, click here.

Separate Minehead Medical Centre Website

To visit our fuller Minehead Medical Centre website, click here.

Using the NHS App

Read the NHS guide to using the NHS App, here.

Calling for Appointments

Patients calling to make an appointment can call between 8:30am and 18:00pm however, where possible we ask that patients ring between 8:30am to 1:00pm Monday to Friday.

Calling for Prescriptions

Repeat prescription requests can only be made over the phone between 11:00 to 1:00pm. Don’t forget that you can also order your prescription through the NHS App or by emailing somicb.mmcprescriptions@nhs.net. Written requests can still be made through using the post box in the waiting room.

Calling for Test Results

Test results received at the surgery are process in the morning and are available to patients after 2:00pm. Please note that test results can also be accessed via the NHS App.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.

Chaperones

Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Policies

Please ask at Reception if you would like to see a copy of one of our policies.

Register at Minehead Medical Centre

To register you and your family as patients of Minehead Medical Centre, please complete our online form.

Register

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Did you know you can manage repeat prescriptions from Minehead Medical Centre in the NHS App?

    You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

    You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

    It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

    Find out more about the NHS App at: www.nhs.uk/nhsapp

    Order Repeat prescriptions on the NHS App

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