Find Us

Our Surgery

Opening hours

Monday 8:00am – 6:30pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:30pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 6:30pm

Contact Us


We work with and from:

Whitehouse Surgery: Whitehouse Health Centre, Dorset Way, Whitehouse, Milton Keynes, MK8 1EQ

Brooklands Health Centre: Montague Crescent, Broughton, Milton Keynes, MK10 7LN

Neath Hill Health Centre: 1 Tower Crescent, Neath Hill, Milton Keynes, MK14 6JY


About OneMK

OneMK primary care network brings with it nearly two decades of experience delivering community-focused healthcare in the UK. We are a multi-disciplinary  team of specialists and healthcare professionals who work together to help our patients access the right care for them, in the right place, and at the right time. We’ve been working in Milton Keynes since 2020. We now have three services: Whitehouse Surgery, Brooklands Health Centre, and Neath Hill Health Centre (which is a branch of Whitehouse Surgery).

Our approach puts people first, whether that’s our patients and the communities we support, or our colleagues and professionals we work alongside every day. We want to improve access to care for all and believe that by us all working together we can strive for a healthier future for everyone.

We’re part of a bigger Group which provides primary, urgent, and community-based care. OneMK primary care network brings all our talents together for the people of Milton Keynes.

What is a Primary Care Network?

The way we live and access care has changed significantly in the past few years. We are living longer and sometimes with long-term illnesses which mean they need increased assistance and more appointments.

Primary care networks provide patients with more choice. By bringing practices together in a partnership, they increase the way that patients can access care. Networks usually work with a registered patient list between 30,000 to 70,000 of patients and help them to understand the full range of options available, which can often mean being seen quicker and more often. It’s all about finding the right proactive care which delivers the best results.

As a network our team works across all our GP Practices to support our patients in a different way. NHS England produced a short video which explains primary care networks. You can watch it here.

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Online contact:
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us by emailing

    Health A to Z

    Find Services

    Live Well