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Our Surgery

Shakespear Walk-in

Opening hours

8am-8pm daily, 365 days a year


Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Contact Us


Shakespeare Walk-in Centre
Burmantofts Health Centre
Cromwell Mount



0113 8430185


At Shakespeare Walk-in Centre we are an Advanced Clinical Practitioner led service providing treatment for minor illness for our local community. You do not need to call prior to attending and there is limited onsite patient parking, disabled access and facilities on site.

There are no pre-bookable appointments or remote consultations. This service is for patients of all ages who need treatment for common illness conditions that are too urgent to wait for a GP appointment but do not need emergency treatment at an A&E department. The service is walk in only. The service is for acute Minor illness presentations requiring a same day response.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.


Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Car parking 

Although we do have a car park to the front of the building, please note that it is quite small and shared with other services so a space cannot be guaranteed.


Please ask at Reception if you would like to see a copy of one of our policies.


    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.

    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.


    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Online contact:
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?


    At Shakespeare Walk-in Centre we provide treatment for minor illness for our local community

    What to expect

    CQC Rating

    Recommend us

    Recommending our services at Shakespeare Walk-in Centre to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback.

    Languages: Polish, Urdu, Arabic

    Please register and take a seat. You may be required to wait. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przybyciu na usługę porozmawiaj z jednym z naszych zespołów recepcyjnych. Zadają ci kilka pytań, aby dowiedzieć się, który klinicysta najlepiej ci pomóc. Być może będziesz musiał poczekać, aby je zobaczyć. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    جب آپ خدمت پر پہنچیں تو ، براہ کرم ہماری ایک استقبالیہ ٹیم سے بات کریں۔ وہ آپ سے کچھ سوالات پوچھیں گے کہ آپ کی مدد کرنے کے لئے کون سا معالج بہتر ہے۔ آپ کو ان کو دیکھنے کے لئے انتظار کرنے کی ضرورت پڑسکتی ہے۔ ایک مترجم آپ کی مدد کرنے کے قابل ہوسکتا ہے ، لیکن اس کا مطلب یہ ہوسکتا ہے کہ جب تک کوئی دستیاب نہ ہو۔

    عندما تصل إلى الخدمة ، يرجى التحدث إلى أحد فريق الاستقبال لدينا. سوف يطرحون عليك بعض الأسئلة للتعرف على الطبيب الأفضل لمساعدتك. قد تحتاج إلى الانتظار لرؤيتهم. قد يتمكن المترجم من مساعدتك ، ولكن هذا قد يعني انتظارًا إضافيًا حتى يتوفر شخص ما.

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