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Westgate Surgery

Opening hours

Monday 8:00 – 18:00
Tuesday 8:00 – 18:00
Wednesday 8:00 – 18:00
Thursday 8:00 – 18:00
Friday 8:00 – 18:00

Extended access service is provided by Leeds GP Confederation and operates Monday to Friday 6.30pm – 8.00pm, and Saturday and Sunday during the day.

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Register online. You can now register online via the button above without having to come in to the surgery.

Westgate Surgery is a growing practice located in the rural market town of Otley, situated on the outskirts of Leeds. A modern and spacious GP surgery with varied healthcare professionals to meet extensive patient needs, all routinely offering face-to-face, video and telephone appointments Monday – Friday 8am-6pm, and extended opening hours offered to our 6,000 patients ensures we provide extensive care to our community. The purpose-built building includes a large patient car park, with full disability access.

Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine, so our local community can live longer and healthier lives that are full, active and meaningful.

To help us achieve this, we offer the following services, annual LTC health reviews, Cervical Screening, 6-8 week baby checks, Childhood immunisations, Midwifery services, Lifestyle Coaching/Mental Health Wellbeing, Travel vaccinations/advice, New patients health check, NHS Health Checks, Long-Acting Reversible Contraception, Minor Surgery, Social prescriber service, MSK and many more.

 

Car Parking

A free car park is available to patients. When full, a pay and display car park and on-street parking is available a short walk away.

Can’t make your appointment? 

Please inform us is you are unable to attend your appointment so that the space can be made available to other patients.

 

Proud to be a Safe Surgery

Everyone in the UK is entitled to register and consult with a GP. It means we can prevent and treat illness early and create a healthier society for everyone. Westgate Surgery is proud to be a Safe Surgery.

We recognise that barriers to healthcare access exist, particularly for migrants in vulnerable circumstances. However, we believe that small changes in practice can make a difference, ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration. We are willing to lead by example and work to ensure that nobody in our community is excluded.

For more information on this Health Inclusion Initiative, please visit doctorsoftheworld.org.uk/safesurgeries/.

Translation service

If English is not your first language, or you have any other requirements, please ask at Reception to see if our translation service can help you. Please note that this is not always available straight away and may require an additional wait whilst a translator is sourced. This service is usually provided digitally rather than a translator attending in person.

Chaperones

Should you wish, patients are able to take someone into their appointment with them. However, should you wish someone to accompany you but do not have anyone with you, please ask at Reception if one of our team can act as a chaperone. Please note that we may also ask that a chaperone accompanies you in your meeting.

Policies

Please ask at Reception if you would like to see a copy of one of our policies.

Register at Westgate Surgery

To register you and your family as patients of Westgate Surgery, please complete our online form.

Register

Book appointment with GP

This practice now offers a video GP service as part of our NHS services to all our patients.

Book Online

Quick online repeat prescriptions

You can order repeat prescriptions online now. Ordering online is quicker and easier than going to your doctor.

Order prescription

Online consultation with a GP

Contact your doctors online to get advice and treatment by the end of the next working day.

Online consultation

    Step 2: Select the type of patient feedback:

    Patient Feedback

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve.






    Compliments and feedback

    To provide feedback on our services, please click HERE Patients - One Medical Group. Choose the service, and click on their Feedback button to complete their online form.

    To post or email us instead, download a form HERE. The email and postal addresses for each site can be found on their webpage.

    Patient Complaint

    Should you need to, you can also raise any concerns or complaints with us using the form below.






    Complaints

    To raise a concern or complaint, please let us know as soon as you are aware of a problem, for example talk to our Receptionist, Doctor or Nurse, or the Practice Manager at the service. They can then deal with your problem straight away or provide your with the information, clarification or advice which will help you decide what you want to do next.

    Here are some other ways to raise a complaint:

    • Ask for a Complaint Form and a copy of our Complaint Leaflet

    • Use the Complaint form on the service’s webpage · Email your complaint to the service directly or to PatientFeedback@onemedicalgroup.co.uk if you do not want to deal with the service directly.

    You can download the information you need here too:

    Complaint Form (Word doc)

    Patient Complaint Handling Process (PDF)

    Easy Read Patient Complaint Handling Process (PDF)

    Please contact us if you require this information in an alternative format.

    What to do if your complaint cannot be resolved

    We make every effort to try and resolve complaints or concerns. If you are not happy with the response you receive, please let us know as soon as possible. We may offer to meet with you to discuss the matter further or carry out a more detailed investigation.

    If we are unable to resolve your complaint, you can contact the Parliamentary and Health Service Ombudsman (PHSO) for help. However, they will only look into your case if you have completed the complaints process with us. More information can be found on their website.

    How to contact the Ombudsman

    England & Wales:
    Website: www.ombudsman.org.uk
    Email: phso.enquiries@ombudsman.org.uk
    Telephone: 0345 015 4033 (Mon - Fri 8.30am - 5.30pm)
    Write to: The PHSO, Millbank Tower, Millbank, London, SW1P 4QP

    Scottish Public Services Ombudsman (SPSO):
    Website: www.spso.org.uk
    Online contact: www.spso.org.uk/contact-us
    Freephone: 0800 377 7330
    Write to: SPSO (Freepost), Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS*

    *NB. No stamp required.

    Contacting OneMedical Group directly

    If you do not wish to provide feedback or make a complaint to the service directly, contact us by emailing PatientFeedback@onemedicalgroup.co.uk or post a hard-copy form to Patient Feedback, OneMedical Group, Bank Top Farm, Black Hill Road, Otley, LS21 1PY

    To request a call back from the Patient Safety Officer (Complaints) please call 0113 284 3158. Please provide your contact details and the name of the service you want to talk about. Office hours are 9am – 5pm Monday – Friday (excluding Bank Holidays.)

    Where you can help and support

    For independent information, advice, support or representation during the course of your complaint, you can contact:

    There may also be other advocacy groups in your area who can also help.

    Acting on your behalf

    Please note that if you would like a friend or relative to help or act on your behalf, you will need to provide your consent.

    Friends & Family Test

    How would you rate your experience with us today?





    Services

    At Westgate Surgery we offer a wide range of services to our patients.

    • Community Pharmacy Consultation Service Launch 

    GP CPCS provides a mechanism for patients to be referred by general practice to a community pharmacy for minor illnesses

    Using this new service can help alleviate pressure on GP appointments by harnessing the skills and knowledge of community pharmacists to treat a range of minor illnesses and allowing GPs to focus on more complex patients. 

    The service gives a patient a same-day appointment in a community pharmacy, face-to-face or remotely.

    Please note our Reception team may triage your call and make a digital referral to a convenient pharmacy where you will receive suitable treatment and advice on the same day.

    Here at Westgate, we are continually trying to improve our service. In particular, we are keen to Improve access to our service. Of late, we have been conscious that the wait for a routine appointment has lengthened. To try and address this, we have decided to make some changes to reduce missed appointments and improve how we plan our appointments throughout the day. By doing this, we will be able to increase the number of available routine appointments. This will involve:

    • DNA’s (Did Not Attend appointment) – Improved communication of appointment times and new 3-strike policy to reduce the number of wasted appointments. 
    • Urgent Same-Day appointments – All urgent on-the-day appointments need to be made before 11am to allow more routine appointments.  
    • Increased response to online queries. 
    • Please read more about the new policy here: Improve access to our service.

    What to expect

    To have a virtual tour of Westgate Surgery please click below:

    Virtual Tour

    CQC Rating

    Recommend us

    Recommending our services at Westgate Surgery to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?

     

    How you can help us to improve

    We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback

    Patient participation groups (PPG) are a vital part of how we engage with our patients. If you would like more information on how to join our PPG please click here or contact us at the Patient Participation Group email address: westgatesurgery.PPG@outlook.com

    Friends & Family Test

    How would you rate your experience with us today? To submit any feedback please click here. Friends & Family Test

    Languages: Polish, Chinese, Czech

    Please register and take a seat. If you need a translator, please speak to Reception. Please note that sourcing a translator could mean you will need to wait longer until someone is available.

    Po przyjeździe na spotkanie, zaloguj się do korzystania z jednego z ekranów lub porozmawiaj z jednym z naszych zespołów recepcyjnych. Po zalogowaniu być może będziesz musiał poczekać, aby zobaczyć się z klinicystą. Tłumacz może ci pomóc, ale może to oznaczać dodatkowe oczekiwanie, aż ktoś będzie dostępny.

    当您到达服务以预约时,请使用其中一个屏幕签名或与我们的一个接待团队交谈。签名后,您可能需要等待去看临床医生。翻译人员可能能够为您提供帮助,但这可能意味着要等到有人可用。

    Když dorazíte do služby na schůzku, přihlaste se prosím pomocí jedné obrazovky nebo promluvte s jedním z našeho týmu recepce. Jakmile se přihlásíte, možná budete muset počkat na setkání s lékařem. Překladač vám pomůže, ale to znamená, že někdo bude muset čekat navíc

    Did you know you can manage repeat prescriptions from Westgate Surgery in the NHS App?

    You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

    You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

    It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

    Find out more about the NHS App at: www.nhs.uk/nhsapp

    Order Repeat prescriptions on the NHS App

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