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Westgate Surgery

Opening hours

Monday 8am – 6:30pm
Tuesday 8am – 6:30pm
Wednesday 8am – 6:30pm
Thursday 8am – 6:30pm
Friday  8am – 6:30pm

Extended access service is provided by Leeds GP Confederation and operates Monday to Friday 6.30pm – 8.00pm, and Saturday and Sunday during the day.

Your feedback helps us to improve. To provide feedback, or should you need to make a complaint, please use the feedback form at the bottom of this page.

Register online. You can now register online via the button above without having to come in to the surgery.

Westgate Surgery is a growing practice located in the rural market town of Otley, situated on the outskirts of Leeds. A modern and spacious GP surgery with varied healthcare professionals to meet extensive patient needs, all routinely offering face-to-face, video and telephone appointments Monday – Friday 8-6.30, and extended opening hours offered to our 6,000 patients ensures we provide extensive care to our community. The purpose-built building includes a large patient car park, with full disability access.

Our mission is to improve the health and wellbeing of the local population, with a focus on preventative medicine, so our local community can live longer and healthier lives that are full, active and meaningful.

To help us achieve this, we offer the following services, annual LTC health reviews, Cervical Screening, 6-8 week baby checks, Childhood immunisations, Midwifery services, Lifestyle Coaching/Mental Health Wellbeing, Travel vaccinations/advice, New patients health check, NHS Health Checks, Long-Acting Reversible Contraception, Minor Surgery, Social prescriber service, MSK and many more.

Proud to be a Safe Surgery

Everyone in the UK is entitled to register and consult with a GP. It means we can prevent and treat illness early and create a healthier society for everyone. Westgate Surgery is proud to be a Safe Surgery.

We recognise that barriers to healthcare access exist, particularly for migrants in vulnerable circumstances. However, we believe that small changes in practice can make a difference, ensuring that lack of ID or proof of address, immigration status or language are not barriers to patient registration. We are willing to lead by example and work to ensure that nobody in our community is excluded.

For more information on this Health Inclusion Initiative, please visit

Register at Westgate Surgery

To register you and your family as patients of Westgate Surgery, please complete our online form.


Book appointment with GP

This practice now offers a video GP service as part of our NHS services to all our patients.

Book Online

Quick online repeat prescriptions

You can order repeat prescriptions online now. Ordering online is quicker and easier than going to your doctor.

Order prescription

Online consultation with a GP

Contact your doctors online to get advice and treatment by the end of the next working day.

Online consultation


At Westgate Surgery we offer a wide range of services to our patients.

  • Community Pharmacy Consultation Service Launch 

GP CPCS provides a mechanism for patients to be referred by general practice to a community pharmacy for minor illnesses

Using this new service can help alleviate pressure on GP appointments by harnessing the skills and knowledge of community pharmacists to treat a range of minor illnesses and allowing GPs to focus on more complex patients. 

The service gives a patient a same-day appointment in a community pharmacy, face-to-face or remotely.

Please note our Reception team may triage your call and make a digital referral to a convenient pharmacy where you will receive suitable treatment and advice on the same day.

Here at Westgate, we are continually trying to improve our service. In particular, we are keen to Improve access to our service. Of late, we have been conscious that the wait for a routine appointment has lengthened. To try and address this, we have decided to make some changes to reduce missed appointments and improve how we plan our appointments throughout the day. By doing this, we will be able to increase the number of available routine appointments. This will involve:

  • DNA’s (Did Not Attend appointment) – Improved communication of appointment times and new 3-strike policy to reduce the number of wasted appointments. 
  • Urgent Same-Day appointments – All urgent on-the-day appointments need to be made before 11am to allow more routine appointments.  
  • Increased response to online queries. 
  • Please read more about the new policy here: Improve access to our service.

What to expect

To have a virtual tour of Westgate Surgery please click below:

Virtual Tour

CQC Rating

Recommend us

Recommending our services at Westgate Surgery to family and friends is an important aspect. How likely are you to recommend our service to your friends and family if you need similar care or treatment?


How you can help us to improve

We hope that you had a great experience with us, but we are always open to feedback and to hear your thoughts on how we can improve. Should you need to, you can also raise any concerns or complaints with us using the button below. Your feedback

Patient participation groups (PPG) are a vital part of how we engage with our patients. If you would like more information on how to join our PPG please click here or contact us at the Patient Participation Group email address:

Friends & Family Test

How would you rate your experience with us today? To submit any feedback please click here. Friends & Family Test

Did you know you can manage repeat prescriptions from Westgate Surgery in the NHS App?

You can easily choose where your prescriptions are sent. So, if you know you'll be away from home or you are moving home, you can change your nominated pharmacy from within the app.

You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.

It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit

Find out more about the NHS App at:

Order Repeat prescriptions on the NHS App

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