Delivering Consistently High-Performing Dermatology Services

Delivering Consistently High-Performing Dermatology Services

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Challenge

Meeting growing patient demand while maintaining fast access to dermatology care and consistently achieving service targets.

What we did

We developed efficient referral, triage and treatment pathways supported by strong clinical governance and capacity management.

100% of patients were triaged within 2 working days, 100% received timely advice and guidance, and 100% were treated within key access targets.

Impact / Results

Consistently exceeding contractual performance standards helped ensure patients received prompt access to specialist dermatology care.

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Challenge

As demand for dermatology services continues to grow, maintaining timely access to care while consistently meeting contractual performance standards is essential for patients, commissioners and healthcare partners.

What We Did

Our dermatology service combines robust clinical governance, efficient pathways and proactive capacity planning to ensure patients receive timely assessment, advice and treatment across the care pathway.

Impact / Results

OneMedical Group achieved 100% performance against key year-to-date access and pathway metrics, including triage within two working days, advice and guidance responses within two working days, appointment availability within six weeks and referral-to-treatment performance within 18 weeks. By consistently meeting and exceeding national and local targets, we have reduced delays, maintained rapid access to specialist support and ensured patients receive the right care at the right time.

Conclusion

Our performance demonstrates a commitment to delivering safe, responsive and patient-focused dermatology services, underpinned by strong operational management and clinical excellence.